FAQ

We specialise in alternative fashion and body jewelry, including:

• Edgy hoodies and sweaters
• Statement dresses and jeans
• Body jewelry (cartilage, navel, nipple, nose, septum)
• Captive hoops and circular horseshoes
• Labrets and monroes
• Plugs and faux body jewelry
• Unique accessories like seat belt belts and pins

All our body jewelry is crafted with attention to detail and quality materials suitable for sensitive skin. We offer both authentic and faux options to suit different preferences and comfort levels.

Yes! Our hoodies, sweaters, dresses and jeans come in various sizes to ensure the perfect fit for your unique style. Check individual product pages for specific size charts.

We accept all major payment methods to make expressing your individuality easy:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption to protect your payment information. Your financial details are never stored on our servers.

Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

We offer two shipping methods to bring edgy fashion to your doorstep:

• Standard Shipping – $12.95: Uses premium carriers DHL or FedEx. Delivery in 10-15 days after dispatch.
• Free Shipping: Available on orders over $50. Uses EMS with delivery in 15-25 days after dispatch.

All orders are processed within 1-2 business days before shipping. We know you’re eager to showcase your new statement pieces!

Yes! We ship globally from our North Sydney base, though we currently cannot deliver to some Asian countries and remote locations due to carrier restrictions. If you’re unsure about your location, feel free to contact us before ordering.

Yes, we’ll send you tracking information as soon as your order ships so you can follow your unique fashion pieces on their journey to you.

Delivery times are estimates and may vary based on destination and customs processing. International shipments sometimes experience delays due to customs inspections or local delivery services.

We offer returns within 15 days of receipt. If you love your items but need a different size or have changed your mind, we’re here to help ensure your satisfaction with every alternative fashion piece.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll provide you with return instructions and address.

For hygiene reasons, body jewelry that has been opened or used cannot be returned. All returned clothing items must be in original condition with tags attached.

Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.

We’re based in North Sydney, Australia at:
71 Brown Street, NORTH SYDNEY, AU 2055