At Hoodies And Sweaters Shop, we understand that expressing your unique alternative style is important, and sometimes that means needing to make a return or exchange. We’re committed to making this process as smooth and straightforward as possible for our global community of alternative fashion enthusiasts.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your alternative fashion pieces fit your style perfectly.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • With all original tags attached
  • In original packaging
  • Free from any signs of wear, damage, or alteration

⚠️ Important: Non-Returnable Items

Due to hygiene and safety reasons, the following products from our collection cannot be returned or exchanged:

  • Body Jewelry (all types including cartilage, navel, nipple, and septum jewelry)
  • Labrets and Monroes
  • Plugs (ear gauges)
  • Captive Hoops
  • Circular Horseshoes
  • Eyebrow Jewelry
  • Nose Jewelry
  • Faux Body Jewelry

These items are final sale to ensure the health and safety of all our customers.

Return & Exchange Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We’ll respond within 2 business days with a return authorization number and shipping instructions.
  3. Package Your Items: Securely package the items in their original condition with all tags attached.
  4. Ship to Us: Send the package to our returns address (provided in your authorization email). We recommend using a trackable shipping service.
  5. Processing: Once received, we’ll process your return or exchange within 3-5 business days.

Shipping Costs

  • Returns for refund: Customer is responsible for return shipping costs
  • Exchanges for size/style: Customer pays return shipping, we cover shipping for the replacement item
  • Defective or incorrect items: We cover all shipping costs

Refund Information

Refund Processing Time: 5-7 business days after we receive and inspect your return

Refund Method: Refunds will be issued to your original payment method:

  • Visa, MasterCard, JCB credit/debit cards
  • PayPal accounts

Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Return & Exchange Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Hoodies And Sweaters Shop Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your order number] – Order Date: [Date you placed order] – Items to Return/Exchange: [List items with sizes/colors] Reason for Return/Exchange: [Please specify – wrong size, changed mind, defective item, etc.] Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for: [Specify replacement item details] [ ] Store credit I confirm that the items are in original condition with all tags attached and packaging intact. Thank you for your assistance. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

Our customer service team is here to help you with any questions about returns or exchanges:

📧 Email: [email protected]

🌐 Website: fashionitemco.com

📍 Returns Address: 71 Brown Street, NORTH SYDNEY, AU 2055

Response Time: 1-2 business days

Shop with confidence knowing that while we can’t accept returns on body jewelry for hygiene reasons, we stand behind the quality of all our alternative fashion items. Your satisfaction with our hoodies, sweaters, belts, and apparel is our priority.

Stay bold. Stay unique. Stay you.

– The Hoodies And Sweaters Shop Team