Term and Conditions

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s functionality or security
• Be responsible for maintaining the confidentiality of your account information
• Ensure you are of legal age to make purchases in your jurisdiction
• Provide a safe and accessible delivery location for your orders

2. Products and Services Description

Hoodies And Sweaters Shop specializes in alternative fashion, including:

• Body jewelry (cartilage, navel, nipple, septum jewelry, etc.)
• Alternative apparel (hoodies, sweaters, dresses, jeans, etc.)
• Accessories (belts, pins, etc.)

We strive to accurately represent our products through images and descriptions. However, please note that actual colors may vary slightly due to monitor differences.

Hygiene and Safety Notice

Due to hygiene and safety considerations, all body jewelry items (including but not limited to cartilage jewelry, navel jewelry, nipple jewelry, septum jewelry, labrets and monroes, plugs, captive hoops, circular horseshoes, eyebrow jewelry, nose jewelry, and faux body jewelry) are FINAL SALE and cannot be returned or exchanged.

3. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Payment Methods

We accept the following payment methods:

• Visa credit/debit cards
• MasterCard credit/debit cards
• JCB credit/debit cards
• PayPal accounts

Shipping

We ship worldwide, excluding some remote areas and parts of Asia. We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping – Available on orders over $50 via EMS (15-25 business days after shipping)

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Order Cancellations

Orders can only be cancelled within 24 hours of placement, provided they haven’t yet been processed for shipping. Contact us immediately at [email protected] to request a cancellation.

4. Returns, Exchanges and Refunds

Return and Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items, with the following conditions:

• Items must be in original, unused condition
• All original tags must be attached
• Items must be in original packaging
• Items must be free from any signs of wear, damage, or alteration

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

• All body jewelry (cartilage, navel, nipple, septum jewelry, etc.)
• Labrets and Monroes
• Plugs (ear gauges)
• Captive Hoops
• Circular Horseshoes
• Eyebrow Jewelry
• Nose Jewelry
• Faux Body Jewelry

These items are final sale to ensure the health and safety of all our customers.

Return Process

To return or exchange eligible items:

1. Email our customer service at [email protected] within 15 days of receiving your order
2. Wait for authorization and shipping instructions
3. Package items securely in their original condition with all tags attached
4. Ship to our returns address provided in your authorization email

Shipping Costs for Returns

• Returns for refund: Customer is responsible for return shipping costs
• Exchanges for size/style: Customer pays return shipping, we cover shipping for the replacement item
• Defective or incorrect items: We cover all shipping costs

Refund Information

Refunds are processed within 5-7 business days after we receive and inspect your return. Refunds are issued to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Hoodies And Sweaters Shop or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Hoodies And Sweaters Shop.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use the content without our prior written consent.

6. Limitation of Liability

Hoodies And Sweaters Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products.

Our total liability for any claim arising from your use of the website or purchase of products shall not exceed the amount you paid for the products.

We are not responsible for delays in delivery due to circumstances beyond our control, including but not limited to customs processing, weather conditions, carrier delays, or other force majeure events.

7. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your information.

8. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes shall be resolved in the courts of North Sydney, Australia.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

Thank you for choosing Hoodies And Sweaters Shop for your alternative fashion needs. We appreciate your business and are committed to providing you with quality products and excellent service.

Stay bold. Stay unique. Stay you.

– The Hoodies And Sweaters Shop Team